High rates for low service

<p>Dear Sirs,</p> <p> </p> <p>I’d like to bring to your attention that I was very unsatisfied with the customer service received on this day from your Accounts department in Cape Town by the name of Chamise. </p> <p> </p> <p>She called me regarding a debit order that had not been paid. I explained that I had received a notification from the bank saying that they had paid the amount due, so was puzzled. The lady began taking a menacing tone with me and instead of trying to help resolve the matter, she threatened to cut off my service without written warning. As an account holder for the last 5 years with you, I would expect to be valued and not threatened if the account for unforeseen circumstances falls in arrears after a month! </p> <p> </p> <p>Until today, I have had many complaints about your internet being down but have never had the motivation to put a claim through, perhaps because Lauren, who I usually dealt with has a good attitude. This time, however, I feel that this lady’s unacceptable rudeness went beyond anything I’ve experienced in years and your firm would be well advised to perform better customers service audits to avoid these situations or hire personnel with more refined relational s****s.</p> <p> </p> <p>This has been yet another reason why I look forward to not having to use Smartvillage in the future.</p> <p> </p>