1 reviews | Active since Nov 2015
Extremely slow internet
<p>If you read all the horrible reviews on helo peter you would think smartvillage would atleast try and up their game! And the wors is the line "we will try do better in the future" we suposedly have a 10mbps line fibre uncapped, but doing numerous speedtests even directly plugged into the fibre it shows uplaod speed doesnt even reach 1mbps and downlaod speed is even worse, one test says its 82% slower the most other ISP's. fact is we not getting what we pay for, our dstv thats connected to the internet is useless as the internet is to slow so we cant download in HD or SD. This is prob our 3rd complaint about speed. Seriously why the hell is your internet so useless and slow consistently!!!!!! Mtn why did you buy this company when everyone is complaining </p>
Hi Wimpie,
We're sorry to hear about the poor performance and your bad experience. We've escalated your complaint to the service management team, someone will be in touch with you soon.
Hi Wimpie,
We're sorry to hear about the poor performance and your bad experience. We've escalated your complaint to the service management team, someone will be in touch with you soon.
Hi - I realised that for some inexplicable reason I had called you Wimpie in the preceding response - I have no idea why. Apologies.
You're complaint has been escalated and hopefully we can get your Internet running the way that it should - once again, apologies for both the poor service and the name mix-up.
Hi - I realised that for some inexplicable reason I had called you Wimpie in the preceding response - I have no idea why. Apologies.
You're complaint has been escalated and hopefully we can get your Internet running the way that it should - once again, apologies for both the poor service and the name mix-up.
