Disregard for customer service

<p>We have a home telephone and wifi contract from Smart Village and 2 Fridays ago, my phone wouldn't let me make or receive calls. I reported the fault on Monday as we were away for the weekend, on Tuesday the phone miraculously worked even though no one called or emailed me back. I was not bothered really that no one contacted me as all I wanted was the phone to work and it was working. Last Friday, the same thing happened, the phone wouldn't work, couldn't make or receive calls again...I was not home the whole weekend as well and still hoped that this was a minor fault and the phone would work. On Sunday night the phone was still not working, I sent the email on Monday, once again... This time, the phone still won't work and no response from Smart Village. Clearly, they don't really care about their customers and meeting their basic needs, which is to just have a working phone. I'm not impressed by this and if, they won't respond to my private emails to them, I do hope they have a sense enough to resort my query so I can carry on with my life.</p>