Disappointed Jackal creek resident Dstv connectivity

I am very disappointed and frastuated with smart village.I have called them countless times regarding my Dstv connection fault at Jackal creek golf estate.Everytime I call the call centre agent assures me that technicians are going to come,however no one has showed up.I feel this is unprofessional and unfair to customers.Please do not promise if you can't assist.I am sadly very disappointed.