Completely inefficient service

Smart Village are the most useless organisation I have ever had the displeasure of dealing with. They never answer their phones and over the last three weeks I have sent no less than 5 emails to 4 people (all CC'd in to the mails) with not ONE response from anyone! How on earth do they run their organisation? They informed me that their installation team would need to be booked by the 15th of December, so I sent them the first e-mail on the 30th November asking them to schedule me in for the 14th. Well the 14th has almost come and gone and not a single reply. Pathetic service !!!