Call logged - no response

*** It's quite simple, we've got a 50 gig data package, they cut me off at 30 and says data is depleted. I log a Call. No response. Phone them again 4 hours later, "our technicians are busy with yesterday's calls", to which I respond that isn't my problem as I need to get to my clients today! When I complain further she is very rude to me and puts me on hold for 15 minutes to which I eventually put down the phone. It is now 6 hours later and and still waiting. My workday has now been null and void (I'll charge Smart Village the per hour rate I lost today) They are more off than on. Just in November alone I've got 6 warning SMS's of line being down and sorry for the inconvenience. Worse than Telkom!