1 reviews | Active since Apr 2013
Bad techincal support
<p>I'm not writing this review using Smart Village's internet, noooooo. It isn't working...</p> <p> </p> <p>My connection has **magically** decided to stop working, their techincal support clearly has zero idea how a network works, or how to troubleshoot connectivity issues. YAY!!!</p> <p> </p> <p>Phrases like "I'm waiting for the system" make it blatently obvious that you are not dealing with an I.T specialist...</p> <p> </p> <p>Their techinicians only work until 4 in the afternoon, ensuring that you get to spend half a days leave with a Smart Village technician. Brilliant, just how I love spending my time off.</p> <p><br />The technical service I received was so astoundingly s#$t, that I though it was well worth it to spend a hundred bucks to buy a data bundle through a cellular data provider just to complain about it.</p>
We know it’s been a while, but we’d like to apologise for not having responded sooner. This is definitely something we need to improve on, and that’s exactly what we’re going to do. If there’s anything we can still do for you, we’d be grateful if you’d call us on ***3 or drop us a line at *** - even if you just want someone to shout at.
Best regards,
We know it’s been a while, but we’d like to apologise for not having responded sooner. This is definitely something we need to improve on, and that’s exactly what we’re going to do. If there’s anything we can still do for you, we’d be grateful if you’d call us on ***3 or drop us a line at *** - even if you just want someone to shout at.
Best regards,