1 reviews | Active since Oct 2012
An internet provider who can't supply internet
My internet has been unstable for the past few weeks. Whenever I log an issue with smart village, they close the ticket and pretend everything is fixed. They don't respond to phone calls, they ignore emails or if they do reach out to you, nothing gets done. I have probably had the technicians come to my house more than 20 times, and yet still nothing is done. I don't think I am asking for much. I am paying 330 per month for a service that doesn't deserve to be called internet. Even Telkom provides a better service than Smart Village does.
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.