1 reviews | Active since May 2012
after a month, no internet and no response
<p>I recently moved into an estate which currently only has Smart Village available as an option for internet. I contacted them in July to get my line activated.<br />The process seemed to progress quickly, and within a week they had a consultant come out to activate the service. This was the first week of August, and it is now nearly end of August and I still don't have internet.</p> <p> </p> <p>After 5 visits, the last one happening over two weeks ago, they still didn't know what was wrong. This was also the last time I received any contact from them. I have sent multiple emails requesting some feedback, each one left ignored and receiving NO response.</p> <p> </p>
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.
