A Constant Disappointment

This Fiber Provider/ISP seem incapable of providing a consistent service not maintaining their installed base. It may be the monolpolistic approach - why try, the customer has no alternative option anyway - but their service delivery and support seems to get worse and worse by the day. <br> <br> I lost my internet connection inexplicably. Called the call centre to report and resolve and was told that no one is available to attend to the problem. Late the next day I get an email to say the issue has been resolved. No it wasn't! I call again to voice my dissatisfaction and ask why no one bothered to even call me for an appointment and just proceeded to close the trouble ticket. This was met with apathy and a telephone manner that simply consumes your will to live (I have yet to interact with a call centre agent that leaves me feeling heard and understood let alone important as a customer or serviced). Because it's now Friday afternoon nothing can happen until Monday morning (2 days with no service and 3 more to go before they will even look at the issue). Again no call for an appointment and I get the notice of resolution. I call again and the cycle continues....