1 reviews | Active since Jan 2014
3x8min calls on hold and then they just close call
I have sent an email 22/02/2016. No response.<br> <br> I phoned this morning, pressed 2 for accounts and then it went to voicemail after no answer.<br> <br> Another call, I reached an agent who would put me though to the department to assist and the call just drops after 8 minutes on hold.<br> <br> Another call to ask to speak to a manager to resolve the issue - and they are on the other line. I hold. I hold. They ask my details to call back as soon as the manager becomes available. Needless to say, no call back and I suspect they are going to take a debit incorrectly tonight.<br> <br> Smart village have consistently been the worst service provider I have ever had to deal with.
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.