1 reviews | Active since Jun 2013

18 Mar 2018, 16:51

-10 for service and speeds

If I could I would rate Smart Village - 10 for service. Smart Village has the slowest, most unresponsive, worst service that will make government services look like a +10.

I have now been on a supposed 20mb line for 3 months after I had to wait 2 months to get it activate whilst I already had a 4mb line.

I have phoned Smart Village a 100 times and have had several technicians out to my house, I believe after they couldn't fix my dismal speed of, if I'm lucky, 4mb they just disappeared and I had no further communication.

It got better at some point for like a week and then it was back to the tortoise speeds.

The whole experience has been insanely bad. If you can stay FAR away from Smart Village and MTN.

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Replies (1)
Smart Village
Smart Village's reply20 Mar 2018, 14:36
Official

Hi Gerhard,

We're sorry to hear that your experience has been so frustrating and that we have not delivered on expectation.

Please message your contact details and/or your estate/stand no. and we'll get in touch.

Alternatively, give us a shout on FB and we'll pass your details on to customer care.