Paid ***, six months later, no installation and no refund

I paid Smart Air Solutions (Director: Keith Theunissen) *** on 22 March 2026 after being told installation could start around 30 March / 1 April.

More than six months later, I have received no installation and no refund. During this period I have documented numerous different explanations for the delays, including alleged stock shortages, customs delays, supplier delays, weather, other projects and staff availability.

When I eventually asked Keith to provide proof that Daikin had been paid for the equipment for my project, he did not provide it. I then contacted Daikin directly. Their representative reassured me that the equipment required for my project was available in South Africa and could be released once the installer made payment.

I have since issued a formal letter of demand and lodged a complaint with the Consumer Goods and Services Ombud, yet I still have neither the installation nor my money back. This has been an exceptionally poor and deeply frustrating experience.

Based on my experience, I would strongly caution anyone considering using this company against paying a substantial deposit without independently verifying that the equipment has actually been ordered and paid for