1 reviews | Active since Oct 2024
Incorrect Delivery Order and Service Issues
Unfortunately, I received the wrong product. I ordered a Double / Default Scandi Grey, but instead, I was sent a Queen / Mouse Grey.
From the moment I placed this order, the service I’ve experienced has been below the expected standard, leading to several inconveniences. Despite paying an additional delivery fee specifically to select a convenient time, a time slot was chosen for me without prior consultation. When I raised this and requested a different slot, I received a delayed response, making it impossible for my order to be delivered on the originally scheduled day.
Though this was disappointing, I adjusted my plans to accommodate the delivery for the next day at the agreed time. However, I am now dealing with an incorrect item, adding further inconvenience.
I would appreciate it if you could address and correct this issue promptly.
At Sloom, we’re committed to going above and beyond to deliver the best possible service. In fact, we’re proud to say that nearly 99% of the time, everything goes smoothly. Of course, mistakes do happen on rare occasions, and when they do, we take them seriously and move swiftly to put things right.
When you placed your order with premium delivery, we did our best to accommodate your preferred timing. Our team completed the setup in your home as part of the premium service. Regrettably, due to an error, the item delivered was the wrong colour. When you informed us (through a 1 star review) of this the next day, we acted immediately, arranging an exchange at your convenience and offered to refund you the premium delivery.
We value every customer’s experience with us, and while we understand your request for additional compensation, we believe our response—a quick resolution, the premium delivery refund, and direct apologies—was fair under the circumstances. Our goal is always to deliver a great experience, and when we miss the mark, we do everything we can to make it right.
Best regards,
Rudo
Best regards,
At Sloom, we’re committed to going above and beyond to deliver the best possible service. In fact, we’re proud to say that nearly 99% of the time, everything goes smoothly. Of course, mistakes do happen on rare occasions, and when they do, we take them seriously and move swiftly to put things right.
When you placed your order with premium delivery, we did our best to accommodate your preferred timing. Our team completed the setup in your home as part of the premium service. Regrettably, due to an error, the item delivered was the wrong colour. When you informed us (through a 1 star review) of this the next day, we acted immediately, arranging an exchange at your convenience and offered to refund you the premium delivery.
We value every customer’s experience with us, and while we understand your request for additional compensation, we believe our response—a quick resolution, the premium delivery refund, and direct apologies—was fair under the circumstances. Our goal is always to deliver a great experience, and when we miss the mark, we do everything we can to make it right.
Best regards,
Rudo
Best regards,