Based on recent customer reviews, Sloom is praised most for its dual-sided adjustable firmness, which lets couples set each side independently and settle long-standing comfort disagreements. Many customers report meaningful relief from lower back, hip and pregnancy-related pain, and several describe the mattress as worth every cent and proudly South African. Quick nationwide delivery, WhatsApp order updates, clear unboxing instructions and helpful support staff are frequently highlighted. Criticism centres on the bed base quality, an email-only support channel, return and exchange service fees, and a cooling mattress protector that felt oversized and ineffective.
Replied to 67% of negative reviews
Reply time on negative reviews: 99h 34m
TrustIndex
5.8
Ranking
#19
in Retail
Reply Time
134h 31m
NPS Score
66
Recommended: Very Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 99h 34m
Dec '25 - Nov '26
Frequently Asked Questions About Sloom
What do customers say about Sloom?
Based on recent customer reviews, Sloom is praised most for its dual-sided adjustable firmness, which lets couples set each side independently and settle long-standing comfort disagreements. Many customers report meaningful relief from lower back, hip and pregnancy-related pain, and several describe the mattress as worth every cent and proudly South African. Quick nationwide delivery, WhatsApp order updates, clear unboxing instructions and helpful support staff are frequently highlighted. Criticism centres on the bed base quality, an email-only support channel, return and exchange service fees, and a cooling mattress protector that felt oversized and ineffective.
Is Sloom trustworthy?
Sloom has a TrustIndex of 5.8 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 99 hours 34 min. Hellopeter has tracked Sloom across 40 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Extremely unprofessional company with zero integrity.
Sloom has zero professional integrity. Their marketing department explicitly offered me a mattress and patient referral setup for my physiotherapy practice. I accepted, and they spent months stringing me along, claiming a contract was being drafted. Months later, they pulled the plug, falsely claiming it was 'just a discussion' and inventing a lie that they were 'concerned I missed their previous emails' to shift the blame onto me. Entirely fabricated, highly unprofessional, and completely disingenuous.
1 reviews | Active since Oct 2026
Extremely unprofessional company with zero integrity.
Sloom has zero professional integrity. Their marketing department explicitly offered me a mattress and patient referral setup for my physiotherapy practice. I accepted, and they spent months stringing me along, claiming a contract was being drafted. Months later, they pulled the plug, falsely claiming it was 'just a discussion' and inventing a lie that they were 'concerned I missed their previous emails' to shift the blame onto me. Entirely fabricated, highly unprofessional, and completely disingenuous.
1 reviews | Active since Jun 2016
No Regrets
Our first Sloom encounter was at Becks Safari on part of our honeymoon. We enjoyed sleeping so much (from a non sleep *****) that we started lifting the bedding to see which mattress it is. Fast forward 2 years we were looking to upgrade to King XL, but were unsure if it was just wedding planning tiredness or the real deal. Started shopping around for quality mattresses and we realized that Sloom is actually quite affordable and ordered ours. Absolutely love our mattress. First few weeks we were sleeping like rocks and dreaming non-stop. If you like a very firm mattress you cannot go wrong. We opted for firm, but funny enough we ended up with one side soft and one medium. Thanks for a great product.
1 reviews | Active since Jun 2016
No Regrets
Our first Sloom encounter was at Becks Safari on part of our honeymoon. We enjoyed sleeping so much (from a non sleep *****) that we started lifting the bedding to see which mattress it is. Fast forward 2 years we were looking to upgrade to King XL, but were unsure if it was just wedding planning tiredness or the real deal. Started shopping around for quality mattresses and we realized that Sloom is actually quite affordable and ordered ours. Absolutely love our mattress. First few weeks we were sleeping like rocks and dreaming non-stop. If you like a very firm mattress you cannot go wrong. We opted for firm, but funny enough we ended up with one side soft and one medium. Thanks for a great product.
1 reviews | Active since Jul 2026
The best mattress ever!
The bed investment in my back and my health. Love that my wife and I can sleep with different firmness.
1 reviews | Active since Jul 2026
The best mattress ever!
The bed investment in my back and my health. Love that my wife and I can sleep with different firmness.
1 reviews | Active since Dec 2016
Long term review - excellent mattress
I have had a Sloom mattress for about 6 years now. Best mattress I have had. My wife, who is small and light, sleeps on the soft setting from the start. I started with the medium soft initially, but after a long period changed to a soft as well - I am a side sleeper. The ability to customise the bed settings, and to have different settings for the two sides, works very well
1 reviews | Active since Dec 2016
Long term review - excellent mattress
I have had a Sloom mattress for about 6 years now. Best mattress I have had. My wife, who is small and light, sleeps on the soft setting from the start. I started with the medium soft initially, but after a long period changed to a soft as well - I am a side sleeper. The ability to customise the bed settings, and to have different settings for the two sides, works very well
1 reviews | Active since Mar 2021
Sloom Mattress and Mattress Protector
⭐⭐⭐⭐⭐ What started as a small problem turned into one of the best customer service experiences we've had. When our mattress protector didn't seem to fit, Sloom took the time to review the photos I sent and quickly arranged an exchange, despite us living in another town. The replacement fits perfectly, and the entire process was friendly and effortless. We absolutely love our Sloom mattress. It is comfortable, supportive, and worth every cent. In fact, we were so happy with our purchase that we bought a Sloom mattress for my mother as well, as she struggles with fibromyalgia and chronic back pain. A company with excellent products and even better customer service. Thank you, Sloom, for going the extra mile.
1 reviews | Active since Mar 2021
Sloom Mattress and Mattress Protector
⭐⭐⭐⭐⭐ What started as a small problem turned into one of the best customer service experiences we've had. When our mattress protector didn't seem to fit, Sloom took the time to review the photos I sent and quickly arranged an exchange, despite us living in another town. The replacement fits perfectly, and the entire process was friendly and effortless. We absolutely love our Sloom mattress. It is comfortable, supportive, and worth every cent. In fact, we were so happy with our purchase that we bought a Sloom mattress for my mother as well, as she struggles with fibromyalgia and chronic back pain. A company with excellent products and even better customer service. Thank you, Sloom, for going the extra mile.
1 reviews | Active since Apr 2012
Bad quality Sloom bed base
Do not buy the bed base. It is bad quality and the customer service is even worse. The only way the contact them is by email. I emailed them and they rep****, basically telling me to prove to them what I claim to be wrong with it. No follow up and no call.
1 reviews | Active since Apr 2012
Bad quality Sloom bed base
Do not buy the bed base. It is bad quality and the customer service is even worse. The only way the contact them is by email. I emailed them and they rep****, basically telling me to prove to them what I claim to be wrong with it. No follow up and no call.
1 reviews | Active since Aug 2014
Won't buy a bed from anywhere else
The best bed! My husband can have his side on hard and I can have my side on soft. Even my physio said men and women need different matress types so this is perfect. And the customer service is top tier. Adri specifically (customer support) is amazing and helped me so seamlessly.
1 reviews | Active since Aug 2014
Won't buy a bed from anywhere else
The best bed! My husband can have his side on hard and I can have my side on soft. Even my physio said men and women need different matress types so this is perfect. And the customer service is top tier. Adri specifically (customer support) is amazing and helped me so seamlessly.
1 reviews | Active since Feb 2014
Brilliant sleep health investment
I had back surgery, and my wife had our mattress changed to a Sloom mattress, For my recovery. It's fantastic. We're able to chose the desired firmness on each side. So then we get a bedframe delivered yesterday and assembled for us. Even better. We get the full benefits of the Sloom mattress with the Sloom bedframe. My wife loves it.
1 reviews | Active since Feb 2014
Brilliant sleep health investment
I had back surgery, and my wife had our mattress changed to a Sloom mattress, For my recovery. It's fantastic. We're able to chose the desired firmness on each side. So then we get a bedframe delivered yesterday and assembled for us. Even better. We get the full benefits of the Sloom mattress with the Sloom bedframe. My wife loves it.