Very disappointing customer service.

⭐☆☆☆☆

Very disappointing customer service.

My Skyworth 75" television was ****** from my guesthouse in South Africa. I immediately contacted Skyworth with all the relevant information, including the model number, serial number, proof of purchase, warranty details and the SAPS case number. I requested that the serial number be flagged as ****** and asked to be notified should anyone attempt to register, repair or claim warranty on the television.

Despite sending multiple emails and follow-up messages over several weeks, I have not received a single response or even an acknowledgement of my request.

I was not asking for compensation or a replacement television—only for basic customer support and assistance with a ****** product. Unfortunately, the complete lack of communication has been extremely disappointing.

I hope Skyworth improves its after-sales support and responds to customers who genuinely need assistance.