Based on recent customer reviews, Skyworth South Africa is criticised far more for after-sales support than for pricing. Customers describe unanswered emails, calls that drop or go unreturned, and warranty claims stalling for weeks or months across Makro, Takealot, Game, House & Home and HiFi Corporation. Recurring product complaints involve blank or lined screens, backlight and display faults, missing DStv and Showmax apps, and failing remotes. A smaller group praises picture and sound quality, and one named consultant for consistently helpful, reliable service.
TrustIndex
1.9
NPS Score
-95
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Skyworth
What do customers say about Skyworth?
Based on recent customer reviews, Skyworth South Africa is criticised far more for after-sales support than for pricing. Customers describe unanswered emails, calls that drop or go unreturned, and warranty claims stalling for weeks or months across Makro, Takealot, Game, House & Home and HiFi Corporation. Recurring product complaints involve blank or lined screens, backlight and display faults, missing DStv and Showmax apps, and failing remotes. A smaller group praises picture and sound quality, and one named consultant for consistently helpful, reliable service.
Is Skyworth trustworthy?
Skyworth has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 38 reviews in the last 12 months. Hellopeter has tracked Skyworth across 163 total reviews. How is the TrustIndex calculated? →
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2014
Worst Customer Experience
Purchased a sound bar from Takealot with 22 months warranty which expires next year in July. My subwoofer has some squeaky sound coming out of it, tried reaching their customer support which is non existing. Initially, Hope replied and insinuated my warranty has lapsed without even checking, I then responded with warranty from purchase on Takealot which stated it expires next year 2027 July, since then I never heard from them, they copied some *********** person called Willem who to date hasn't responded to either them or my follow up emails. This company will make you beg as if they're doing me a favor. After this am contacting NCC, we can't be fooled by companies false marketing to maximize in revenue and takes no accountability for their warranties or marketing.
1 reviews | Active since May 2014
Worst Customer Experience
Purchased a sound bar from Takealot with 22 months warranty which expires next year in July. My subwoofer has some squeaky sound coming out of it, tried reaching their customer support which is non existing. Initially, Hope replied and insinuated my warranty has lapsed without even checking, I then responded with warranty from purchase on Takealot which stated it expires next year 2027 July, since then I never heard from them, they copied some *********** person called Willem who to date hasn't responded to either them or my follow up emails. This company will make you beg as if they're doing me a favor. After this am contacting NCC, we can't be fooled by companies false marketing to maximize in revenue and takes no accountability for their warranties or marketing.
1 reviews | Active since Aug 2026
Skyworth drivrs took my TV 4 months ago and claim they never collected it
I am writing this out sheer desperation and stress. Three months ago Skyworth drivers came to my house and collected my tv for repairs. I bought this TV from Makro and trusted the brand .The drivers told me i would only sign paperwork then they returned the TV so i let them take it. Now its almost 4 months later i still do not have my TV. Shen i follow up im being told that no one took the Tv.This is completely unacceptable your own logistics team came to my house i have my original MAkro purchase receipt to prove ownership. iam being gaslit by a massive retailer and manufacturer who have essentially lost or ****** my appliance .The stress of this situation is keeping me awake at night . I demand that Makro and Skyworth track the drivers dispatched to my address 4 months ago locate My Tv or issue me a brand new replacement immediately. If this is not resolved immediately i will be taking straight to national consumer commission (NCC)
1 reviews | Active since Aug 2026
Skyworth drivrs took my TV 4 months ago and claim they never collected it
I am writing this out sheer desperation and stress. Three months ago Skyworth drivers came to my house and collected my tv for repairs. I bought this TV from Makro and trusted the brand .The drivers told me i would only sign paperwork then they returned the TV so i let them take it. Now its almost 4 months later i still do not have my TV. Shen i follow up im being told that no one took the Tv.This is completely unacceptable your own logistics team came to my house i have my original MAkro purchase receipt to prove ownership. iam being gaslit by a massive retailer and manufacturer who have essentially lost or ****** my appliance .The stress of this situation is keeping me awake at night . I demand that Makro and Skyworth track the drivers dispatched to my address 4 months ago locate My Tv or issue me a brand new replacement immediately. If this is not resolved immediately i will be taking straight to national consumer commission (NCC)
1 reviews | Active since Jul 2024
Extremely Disappointing Service from Skyworth
I am extremely disappointed and angry with the service I have received from Skyworth. I purchased my Skyworth TV on 23 June 2026, and within just a few months, in August 2026, the TV stopped working. A television that I had not even owned for three months had already developed a fault. The shop where I purchased the TV logged the faulty television with Skyworth Midrand for assistance. On 3 September 2026, Skyworth Midrand contacted me to confirm a few details and advised me that a courier would be sent to collect the TV. Today, 15 September 2026, I am STILL sitting without a working television. Nobody has come to collect it, and I have received absolutely no proper follow-up or assistance. What makes this even more frustrating is the customer service. I have tried contacting Skyworth Midrand as well as the shop where I purchased the TV, and on multiple occasions, our calls are simply dropped. We cannot get through to anyone who is willing to assist or provide a proper explanation. This is honestly pathetic customer service. I bought a brand-new television expecting it to last me for years, only to have it stop working within a few months. Now I am being left chasing Skyworth for assistance, making calls, following up and getting absolutely nowhere. A company should stand behind the products it sells and, more importantly, should actually assist its customers when something goes wrong. I should not have to fight this hard just to get a faulty TV collected and attended to. I am extremely unhappy with both the quality of the product and the lack of after sales service. I would seriously think twice before purchasing another Skyworth product, and based on this experience, I cannot recommend Skyworth to anyone. Skyworth, this is completely unacceptable. I bought a TV less than three months before it stopped working, and weeks later I am still without a solution. Do better.
1 reviews | Active since Jul 2024
Extremely Disappointing Service from Skyworth
I am extremely disappointed and angry with the service I have received from Skyworth. I purchased my Skyworth TV on 23 June 2026, and within just a few months, in August 2026, the TV stopped working. A television that I had not even owned for three months had already developed a fault. The shop where I purchased the TV logged the faulty television with Skyworth Midrand for assistance. On 3 September 2026, Skyworth Midrand contacted me to confirm a few details and advised me that a courier would be sent to collect the TV. Today, 15 September 2026, I am STILL sitting without a working television. Nobody has come to collect it, and I have received absolutely no proper follow-up or assistance. What makes this even more frustrating is the customer service. I have tried contacting Skyworth Midrand as well as the shop where I purchased the TV, and on multiple occasions, our calls are simply dropped. We cannot get through to anyone who is willing to assist or provide a proper explanation. This is honestly pathetic customer service. I bought a brand-new television expecting it to last me for years, only to have it stop working within a few months. Now I am being left chasing Skyworth for assistance, making calls, following up and getting absolutely nowhere. A company should stand behind the products it sells and, more importantly, should actually assist its customers when something goes wrong. I should not have to fight this hard just to get a faulty TV collected and attended to. I am extremely unhappy with both the quality of the product and the lack of after sales service. I would seriously think twice before purchasing another Skyworth product, and based on this experience, I cannot recommend Skyworth to anyone. Skyworth, this is completely unacceptable. I bought a TV less than three months before it stopped working, and weeks later I am still without a solution. Do better.
1 reviews | Active since Jan 2013
Poor service from Skyworth
I received an order on 12 August 2026 for a TV remote. POP was acknowledged on 12 August. Since then I have received nothing and all attempts to obtain the courier waybill number. After 7 emaills and 8 days later I have received no communication is this regard, Super POOR service No response from this email ***
1 reviews | Active since Jan 2013
Poor service from Skyworth
I received an order on 12 August 2026 for a TV remote. POP was acknowledged on 12 August. Since then I have received nothing and all attempts to obtain the courier waybill number. After 7 emaills and 8 days later I have received no communication is this regard, Super POOR service No response from this email ***
1 reviews | Active since Jul 2026
Poor Customer Service and Failure to Resolve Faulty Skyworth TV
I am extremely disappointed with the service I have received from both Skyworth and Takealot regarding a faulty Skyworth TV that I purchased through Takealot. The TV developed an internal display fault and is no longer usable. The outer screen has never been cracked or physically damaged. I immediately contacted Skyworth and provided photographs clearly showing that the issue is an internal display fault. Despite this, I was repeatedly told that the TV was "cracked" and that the warranty was void. I corrected them multiple times, but it appeared that my emails were not being read, as I continued to receive the same incorrect response. Over the following weeks, I made numerous attempts to contact Skyworth by both email and telephone. Communication was extremely poor. I received very few responses, no meaningful assistance, and no one contacted me to arrange an inspection or collection of the TV. At one point, I was even copied into internal emails between Skyworth employees discussing my case, yet no one contacted me directly to assist me. As I was getting nowhere with Skyworth, I contacted Takealot, as they are the retailer from whom I purchased the TV. Initially, I was told that the product was not eligible for return through the Takealot app and that I should deal directly with the manufacturer. After explaining the situation and the lack of support from Skyworth, a Takealot representative informed me that my details had been sent to Skyworth and that they would urgently arrange collection of the TV. Unfortunately, despite this assurance, I have still not received a single phone call or email from Skyworth. I have also not received any further updates from Takealot. The display fault has continued to worsen, and I have even provided updated photographs showing the deterioration of the screen. I have been patient throughout this process, have responded promptly to every email, supp**** all requested information, and made every reasonable effort to resolve the matter. Instead, I have been left without a working television, without any clear communication, and without any indication of when or if this issue will be resolved. I expected much better customer service from both Skyworth and Takealot. As the retailer, I believe Takealot should assist customers when a manufacturer fails to honour its responsibilities. At this stage, I am simply requesting that the faulty TV be collected and that my refund be processed without any further delays. I hope this complaint encourages both companies to resolve this matter promptly and to improve the level of customer service provided to future customers.
1 reviews | Active since Jul 2026
Poor Customer Service and Failure to Resolve Faulty Skyworth TV
I am extremely disappointed with the service I have received from both Skyworth and Takealot regarding a faulty Skyworth TV that I purchased through Takealot. The TV developed an internal display fault and is no longer usable. The outer screen has never been cracked or physically damaged. I immediately contacted Skyworth and provided photographs clearly showing that the issue is an internal display fault. Despite this, I was repeatedly told that the TV was "cracked" and that the warranty was void. I corrected them multiple times, but it appeared that my emails were not being read, as I continued to receive the same incorrect response. Over the following weeks, I made numerous attempts to contact Skyworth by both email and telephone. Communication was extremely poor. I received very few responses, no meaningful assistance, and no one contacted me to arrange an inspection or collection of the TV. At one point, I was even copied into internal emails between Skyworth employees discussing my case, yet no one contacted me directly to assist me. As I was getting nowhere with Skyworth, I contacted Takealot, as they are the retailer from whom I purchased the TV. Initially, I was told that the product was not eligible for return through the Takealot app and that I should deal directly with the manufacturer. After explaining the situation and the lack of support from Skyworth, a Takealot representative informed me that my details had been sent to Skyworth and that they would urgently arrange collection of the TV. Unfortunately, despite this assurance, I have still not received a single phone call or email from Skyworth. I have also not received any further updates from Takealot. The display fault has continued to worsen, and I have even provided updated photographs showing the deterioration of the screen. I have been patient throughout this process, have responded promptly to every email, supp**** all requested information, and made every reasonable effort to resolve the matter. Instead, I have been left without a working television, without any clear communication, and without any indication of when or if this issue will be resolved. I expected much better customer service from both Skyworth and Takealot. As the retailer, I believe Takealot should assist customers when a manufacturer fails to honour its responsibilities. At this stage, I am simply requesting that the faulty TV be collected and that my refund be processed without any further delays. I hope this complaint encourages both companies to resolve this matter promptly and to improve the level of customer service provided to future customers.
1 reviews | Active since Mar 2017
Very disappointing customer service.
⭐☆☆☆☆ Very disappointing customer service. My Skyworth 75" television was ****** from my guesthouse in South Africa. I immediately contacted Skyworth with all the relevant information, including the model number, serial number, proof of purchase, warranty details and the SAPS case number. I requested that the serial number be flagged as ****** and asked to be notified should anyone attempt to register, repair or claim warranty on the television. Despite sending multiple emails and follow-up messages over several weeks, I have not received a single response or even an acknowledgement of my request. I was not asking for compensation or a replacement television—only for basic customer support and assistance with a ****** product. Unfortunately, the complete lack of communication has been extremely disappointing. I hope Skyworth improves its after-sales support and responds to customers who genuinely need assistance.
1 reviews | Active since Mar 2017
Very disappointing customer service.
⭐☆☆☆☆ Very disappointing customer service. My Skyworth 75" television was ****** from my guesthouse in South Africa. I immediately contacted Skyworth with all the relevant information, including the model number, serial number, proof of purchase, warranty details and the SAPS case number. I requested that the serial number be flagged as ****** and asked to be notified should anyone attempt to register, repair or claim warranty on the television. Despite sending multiple emails and follow-up messages over several weeks, I have not received a single response or even an acknowledgement of my request. I was not asking for compensation or a replacement television—only for basic customer support and assistance with a ****** product. Unfortunately, the complete lack of communication has been extremely disappointing. I hope Skyworth improves its after-sales support and responds to customers who genuinely need assistance.
1 reviews | Active since Jan 2023
Business address. : Unit 4, Clovelly Business Park, 342 Pretoria Rd, Midrand, extremely poor service and bad communication and unprofessional behavior to their customer care,
Extremely Poor service and poor customer care and bad communication Ticket no: AZ ***
1 reviews | Active since Jan 2023
Business address. : Unit 4, Clovelly Business Park, 342 Pretoria Rd, Midrand, extremely poor service and bad communication and unprofessional behavior to their customer care,
Extremely Poor service and poor customer care and bad communication Ticket no: AZ ***