Terrible Service Delivery

I posed a question with Skyworth support on Twitter and received a reply suggesting that I follow them so that they could send me a private message. Not understanding why it had to be kept quiet as I felt the question could be of assistance for everyone, I nevertheless did as they suggested. Nothing happened. Later I got back to them, also on Twitter, and received the same reply from them. Weeks later I'm still waiting. Another person on Twitter also had a problem with them regarding her tv. She too is waiting for them to get back to her. I WAS very interested in purchasing one of their tv's but there's no way I'm going to be doing so now. Especially after reading the other reports here. Unfortunately it would seem that one has to give some sort of star rating otherwise they'd get a zero.