Skyworth tv after sales

Dear Skyworth and Makro

I bought a Skyworth tv from Makro in August 2024, the tv was bought on recommendation from the Skyworth representative in Makro. Since then the tv has stopped working in Jan 2025, I contacted Makro to find out the procedure of returning the tv, Makro informed me that best will be to bring the tv to the store, which is already a hassle as it is not easy to transport a 65" tv safely and this is time lost at work. I did so anyway as I didn't have any other options. Makro informed me that the tv must go to Skyworth in Johannesburg and the assessment takes 6 to 8 weeks. This is a ridiculous amount of time and unacceptable to wait this long. Makro has advised that there is nothing they can do about this and I must just wait. I do recommend that if Makro can not support with after sales services they should not sell a product. I don't recommend Skyworth to anybody as the product is not worthy of it's price. I hope this problem can be resolved in a timely matter as waiting 6 to 8 weeks is frustrating.