Skyworth / Sinotec support not providing resolution for DStv and Showmax issue

I am extremely disappointed with the lack of proper support from Skyworth / Sinotec regarding my TV.

I own a Sinotec TV, model STL-55U20AT. For the past 2 to 3 years, I have been using the DStv app on this TV without any problems. Recently, the app suddenly stopped working and started giving an error. I then checked the Play Store on the TV and noticed that DStv no longer appears there. Showmax also no longer appears. These apps used to work on this TV, so I do not understand why they have suddenly disappeared or stopped functioning.

I contacted Skyworth support on 15 April 2026 and explained the issue. Support asked me to press the Source button and enter 3195, then send a photo of the pop-up screen. I did this and sent the requested photo. After that, I followed up several times because I received no proper resolution.

I have asked multiple times for the resolution to be resent, but I am being ignored. Out of frustration, I even reset my TV back to factory defaults, but DStv and Showmax still do not appear and the issue remains unresolved.

This is very poor customer service. I bought this TV in good faith, and the DStv and Showmax apps were supported and working when I bought it. These apps also worked for years afterwards. It is therefore not acceptable that they have now stopped working without any proper explanation or solution.

All I am asking for is simple: Skyworth / Sinotec must provide the correct fix and restore the DStv and Showmax functionality on my Sinotec STL-55U20AT TV. I should not be ignored after repeatedly asking for help with an issue on apps that were supported and working on this TV.

I would appreciate urgent feedback and a proper solution.