Skyworth and pick n pay hyper poor service

Purchase a skyworth tv at the pick n pay hyper about 2 months ago and tv started to freeze lately and have to unplug the TV as it won't do anything, I even left my details on the skyworth contact centre but no one called me back I called the store I bought the TV and they expect me to send my TV in for 2 weeks to have it looked at I mean this TV is not even 2 months old