Skyworth and CN Tronics worst service ever

They do not attend to customers...my TV was taken in my CN Tronics service centre on behalf of skyworth to be fixed under warranty.. I was told by CN Tronics that the TV will take about 10days to fixed... I waited more 10 days without hearing from them and that's when I called to find out what's the hold up and I was told that the TV has been credited.. all along no one even bothered to call me and let me know what that even means...I found out on my own...being credited means that I can go back to a PnP where I purchased the TV with a reference that they gave me and my slip to get another TV...that pick n pay which is PnP Oakfields in Benoni did not give me another TV because they needed proof of this credit authorisation by skyworth and I spent a whole week going back and forth even contacted pick n pay head office about this..still no resolution and no TV.. CN Tronics sent me an email told me to take the email back to the store with my slip yet again...I did that and still the store needs proof that indeed this credit authorisation was done for them and they want to know should they give me a new TV how will they claim their money...I have communicated this with CN Tronics and skyworth and I keep getting they same response "take the email to the store" well your email doesn't work... I need someone to do their job and sort this out ..I have been sitting now 5weeks without my TV .. I am a customer I should not be suffering like this to get service from these guys.. I need this to be sorted out...the schools are closing and my kids are going to have to spend their holidays without a TV.. this is unacceptable. The reviews that you see online about these 2companies are all negative and all true ... their service sucks.. I want my TV back...