Poor Customer Service and Failure to Resolve Faulty Skyworth TV

I am extremely disappointed with the service I have received from both Skyworth and Takealot regarding a faulty Skyworth TV that I purchased through Takealot.

The TV developed an internal display fault and is no longer usable. The outer screen has never been cracked or physically damaged. I immediately contacted Skyworth and provided photographs clearly showing that the issue is an internal display fault. Despite this, I was repeatedly told that the TV was "cracked" and that the warranty was void. I corrected them multiple times, but it appeared that my emails were not being read, as I continued to receive the same incorrect response.

Over the following weeks, I made numerous attempts to contact Skyworth by both email and telephone. Communication was extremely poor. I received very few responses, no meaningful assistance, and no one contacted me to arrange an inspection or collection of the TV. At one point, I was even copied into internal emails between Skyworth employees discussing my case, yet no one contacted me directly to assist me.

As I was getting nowhere with Skyworth, I contacted Takealot, as they are the retailer from whom I purchased the TV. Initially, I was told that the product was not eligible for return through the Takealot app and that I should deal directly with the manufacturer. After explaining the situation and the lack of support from Skyworth, a Takealot representative informed me that my details had been sent to Skyworth and that they would urgently arrange collection of the TV.

Unfortunately, despite this assurance, I have still not received a single phone call or email from Skyworth. I have also not received any further updates from Takealot. The display fault has continued to worsen, and I have even provided updated photographs showing the deterioration of the screen.

I have been patient throughout this process, have responded promptly to every email, supp**** all requested information, and made every reasonable effort to resolve the matter. Instead, I have been left without a working television, without any clear communication, and without any indication of when or if this issue will be resolved.

I expected much better customer service from both Skyworth and Takealot. As the retailer, I believe Takealot should assist customers when a manufacturer fails to honour its responsibilities. At this stage, I am simply requesting that the faulty TV be collected and that my refund be processed without any further delays.

I hope this complaint encourages both companies to resolve this matter promptly and to improve the level of customer service provided to future customers.