No Support from Skyworth South Africa for SoundBar Issue

I purchased a Skyworth SS586 SoundBar in January 2025 from Makro Vanderbijlpark, South Africa, to use with my Skyworth 75Q7700G TV. While the soundbar works well initially and allows volume control via the TV remote (HDMI-CEC), it consistently goes into sleep mode after about 20 minutes of inactivity. When I resume playback, the soundbar often fails to resync with the TV unless I physically disconnect and reconnect the power.

I’ve checked the manual and remote, and there’s no mention of firmware updates. The soundbar does have a USB port, which suggests firmware updates might be possible. I reached out to Skyworth South Africa via their website contact form and multiple social media platforms (Facebook and Instagram) to ask about firmware support and how to resolve this issue.

To date, I have received no response whatsoever.

This lack of support is unacceptable for a brand that sells smart home entertainment products. Customers deserve timely and helpful responses, especially when dealing with technical issues that affect usability.

I am requesting:

Confirmation on whether the SS586 SoundBar supports firmware updates. Instructions on how to check and update the firmware. A fix or workaround for the sleep/resync issue. If Skyworth cannot support its products properly, I will be forced to reconsider future purchases and advise others to do the same.