No rresponse to smart tv claim

I bought a smart TV at House & Home in 22 January 2023, on the Christmas day 2025 the televison just went black with no signal. I sent them an email on the 27 December 2025, responded to on the 06 January 2026 by the skyworth receptionist , forwarding the claim to Skyworth team.

I enquired on the 09 January 2026 there is no reply.