Lack of service - Skyworth

Almost 3 weeks ago my husband called your help center requesting assistance with our Skyworth TV and to this date we have not been assisted. We have followed up 3 times and every time we call to follow up we always get told that our query has bee escalated. Apparently we need to be assisted by technical consultant but we cannot be given a direct contact number for the technical department. I am really disappointed with the service or lack of service rather we have received.