Extremely Disappointing Service from Skyworth

I am extremely disappointed and angry with the service I have received from Skyworth. I purchased my Skyworth TV on 23 June 2026, and within just a few months, in August 2026, the TV stopped working. A television that I had not even owned for three months had already developed a fault. The shop where I purchased the TV logged the faulty television with Skyworth Midrand for assistance. On 3 September 2026, Skyworth Midrand contacted me to confirm a few details and advised me that a courier would be sent to collect the TV. Today, 15 September 2026, I am STILL sitting without a working television. Nobody has come to collect it, and I have received absolutely no proper follow-up or assistance. What makes this even more frustrating is the customer service. I have tried contacting Skyworth Midrand as well as the shop where I purchased the TV, and on multiple occasions, our calls are simply dropped. We cannot get through to anyone who is willing to assist or provide a proper explanation. This is honestly pathetic customer service. I bought a brand-new television expecting it to last me for years, only to have it stop working within a few months. Now I am being left chasing Skyworth for assistance, making calls, following up and getting absolutely nowhere. A company should stand behind the products it sells and, more importantly, should actually assist its customers when something goes wrong. I should not have to fight this hard just to get a faulty TV collected and attended to. I am extremely unhappy with both the quality of the product and the lack of after sales service. I would seriously think twice before purchasing another Skyworth product, and based on this experience, I cannot recommend Skyworth to anyone. Skyworth, this is completely unacceptable. I bought a TV less than three months before it stopped working, and weeks later I am still without a solution. Do better.