Formal Complaint: Delayed Delivery of Vehicle Licence Parcel – Waybill ***

Good day,

I would like to raise a formal complaint regarding the delay in delivering my RTMC vehicle licence parcel.

**Tracking details:** - **Waybill Number:** *** - **Reference 1:** *** - **Reference 2:** ***

I received an email on **Thursday, 29 October 2026**, informing me that my parcel was out for delivery and that someone should be available at the delivery address with their ID to accept it.

However, today, **Wednesday, 4 November 2026**, I have still not received my parcel. I have also not received any phone call from the delivery driver or any further communication regarding the delivery.

It is disappointing that I was informed that the parcel was out for delivery almost a week ago, yet no delivery attempt or communication has taken place.

I kindly request an urgent update on the current location and status of my parcel, an explanation for the delay, and confirmation of the exact date when delivery will take place.

Please treat this matter as urgent, as I expect better communication and service delivery.

I look forward to your prompt response.

Kind regards, Lucky Sebothoma