Your ticket is with our technical department

Where do I start! At the end of Jan 2019 I logged a problem with Skyfi as my internet was not working, I have a 10mbps and maybe got a reading of 0.5! After more than a week the problem was solved as they did some sort of upgrade and there was a problem with my internet frequency. Needless to say I had to pay for a full month, so here we are at the end of February 2019.... And ja again no stabel signal! I logged my complaint in Friday the 22nd of February 2019 and still the problem is not solved. All that I receive from Skyfi is that my ticket is with the technical department and they are working on it and yes I had to pay for a full month's service AGAIN. What the hell is going on? Am I the only customer that has been battling with the ****ty service from the technical department and even worse internet speed...... I really think this is unexpected, ********* and extremely poor service