Stay away! Just stay away.

For the love of all things holy- STAY AWAY FROM SKYFI!!!!!! We logged a ticket with them on Thursday night 28/11/19 to which they said they would send a technician. And since Skyfi is allergic to updating their paying clients, my husband had to phone them on friday to enquire as to when a technician would be sent. They said they could only assist on Tuesday or Wednesday the latest. 72 hour turn around time for calls obviously holds as much crediblity as the fluffy purple unicorns moonlighting as tooth fairies. Fast forward to Monday, we get told that we will now only be assisted NEXT week Tuesday. Nearly 2 weeks for what appears to be a very simple fix. ***? If they were truthful as to how long it could take to have a technician assist you before signing on the dotted line, would you do business with them??? Do not bother phoning either and asking to speak to senior management. Nobody is authorized to use their initiative to quell potentially catastrophic publicity. This is not my first run in with them either. I'm still waiting for someone to get back to me regarding a callout fee that I was billed for. A callout fee that was agreed upon during a recorded phone call, I would not be be billed for, for an incident I was assured would not happen. This was over a year ago. The constant unreturned calls and emails were so draining that I gave up on the R650 refund. I'm am over the shocking service. I was advised to run in the opposite direction of Skyfi when I first started looking for an ISP. Why didn't I listen?