Skyfi Theiving Solutions

I had my WiFi installed a week ago and my connection drops every five minutes. When I try to email their support centre I get an automated response saying they are aware of the problem and will contact me when it is resolved. So how is this customer service? Why was this not disclosed to me prior to installation? It's been a week since I first laid a complaint and nothing has been done to date. This is a two year contract I signed and the service isn't being delieved. I will be taking the matter further and I will be cancelling this contract be it if Skyfi agrees to it or if the matter has to go to court. How can I be held liable when Skyfi cannot honour their own contract?