SKYFI *********** Customers

I just need to say before anyone joins this company as ISP, that they are taking your money and you do not get any service from them. This is what happen to me. I relocated from house to townhouse. This happen in September, i got confirmation from the body corporate to install my dish on the 19 October, i am still paying as i signed a contract with skyfi and obviously when you sign a contract you require the relevant service to you as a client. This is now November and they have still not installed anything, every time i phone they say they will call back and it never happens. I pay over R1200 a month for this ISP and for re installation i paid over R2400. As a client i expect to get a great service from these guys. That did not happen. Well they have came out to install on a rainy day but unfortunately they did not have the relevant ladder with them. And i was told that i had to wait another week. This installation takes you 2 hours and then its done. I ask them to come the next day to come and install it early in the morning. Answer is they got new clients to attend to and i will be added to a schedule for another day. I am sick and tired now of paying and does not get the service i need. They are worse than Telkom as specially when it comes to keeping the clients happy. I believe the only way forward now is to go through a lawyer and get the CONSUMER PROTECTION ACT in place and let them send a letter to SKYFI to demand my money back. As this clearly is breach of contract taking your money without any service. I know of 4 other complaints as well and i decided to get those friends of mine to do the same thing as we all are loosing money every month for not getting service from this ISP.