Skyfi PATHETIC service!

Cant go into the 100s of complaint emails and even more the request emails for help with pathetic speeds or no speed at all, but i have just had the last bit of patience used up. For a week now my service has been beyond pathetic, i have emailed called and nothing , finally on a Sunday i get a very helpful person sent me a letter that i needed to acknowledge before they would send a tech to my house to see what infact the problem is. They actually want to charge R650 in the event that they come out and find out that i did not follow telephonic prompts correctly. Firstly, no one prompted any tech troubleshooting and secondly what kind of company are you that you want your customers to pay for a tech to come out and try and sort out a already terrible service and lastly, their ****** fees keep going up. Had enough and would love to find one happy customer with skyfi if not need a good lawyer willing to get us out of this horrible 3 year contract.