Skyfi Pathetic service

Pathetic service On the 7th of December 2018 my internet stopped working. At 17:30 I called Skyfi to find out what's happening only to hear that my account was suspended for R107. 00 of which I only had the internet since 22th of November 2018 and I paid installation fee and one month subscription upfront. I signed a debit order form for payments which I expected would just run off my account. The outstanding invoice was only sent to me on the 6th of December 2018 for the R107. 00 which I assumed would be paid via debit order. Because of the outstanding balance the internet was suspended after 12:00 on the 7th. Once I made payment I am then told about a reconnection fee of R150. 00. You only send account on the 6th and expect payment by 12 the next day!!! Your call centre/accounts department assistant called Kaycee then has the nerve to tell me she doesn't like my tone of voice when I tell her my situation and why I don't feel I should pay the reconnecting fee. She has no courtesy and shouldn't be allowed to engage with people. I am extremely disappointed and will be canceling my contract with you. Skyfi has no consideration for their customers. Such an inconvenience when my account could have just been debited with outstanding balance as discussed.