Skyfi - noFI!!!

I am writing this complaint as a means to get in touch with management of Skyfi – maybe this message will reach them. I have been complaining on a weekly basis – every time I am told that the matter will be escalated to management – no feedback from management has ever been received. Not even an acknowledgement that they are trying to find a permanent solution!

Obviously management does not care about their client’s needs and complaints. Month after month after month there is a problem with the high site that we are connected to, does this not call for a thorough investigation? How can one high site have weekly problems? Either the technicians are not competent or the management does not want to spend money on a proper upgrade?

One thing remains certain – month after month we must pay! But then we must phone almost on a daily basis to report a problem – and whist still on line – the internet connects again – this is just after the “So called technicians” are busy at the high site. Now if this happened once – I would say it is a coincidence – but each and every time?

Skyfi does not have a fair usage policy...…. they say…… but how is it possible that once you call in then all of a sudden everything is up and running again? How can it be that speed is so slow that a speed test cannot even be performed? Then when you call them – it’s like magic – then everything is up and running again – I must add – NEVER once have I measured speed even close to the 10mps that I am paying for.

I was promised the best service ever – I even enquired about all the complaints on “Hello Peter” – but I was set assured that those problems were all sorted out – and that it was just a few hiccups! Well well, after you pay in full for the installation – that is exactly where things get real!

My advice if you are looking for slow – intermitted internet service with problems that are just never resolved – then Skyfi is for you!