Skyfi Internet Solutions Bad Service and Poor Connectivity and Up-time.

For quite a few months now the service and connectivity with my internet provider Skyfi Internet Solutions. I run my business from home and some basics are expected. Like a full-time efficient internet connection. For the last few months, and especially for the last few weeks, the connectivity has been really bad. I have been down quite a few times. And not just down for an hour or two, but overnight and sometimes well into the next day. It has got to the point where I am now having to buy data from other providers to stay in business. I understand that sometimes things can go wrong, but the amount of times things seem to go wrong suggest to me that there is a problem within their system that breaks down on a regular basis. Getting hold of management is impossible and they force their help desk, accounts department or their sales staff to handle all the complaint calls I make. Would I ever suggest that you use Skyfi as your internet provider to anyone? Hell no - never. Their we-don't-care-you-signed-a-contract-with-us attitude is something they are allowed to tell me. I understand that. Therefore I feel that it falls to me to do a bit of awareness marketing to let the public know about their bad service and constant downtime with my account. If this can be resolved from this point onwards is debatable. I will endeavor to make as many people aware of their attitude and service issues as possible.

The sales guy who tried to resolve this from me tells me that they have a lot of happy customers. I like that and you would think that they would then take a bit of time to see if they could make the unhappy ones happier. It would seem to not be the case. Thank you for taking the time to read this review on Skyfi Internet Solutions.