Skyfi are *******!

The most *********** staff ever! My ordeal started about 10 weeks ago and is still not ending! I contacted them to install wifi in my apartment and started dealing with Michael Kohn who got me signed up and confirmed my area is covered, and then made me make payment of R1262.70 on the 25th March in order to set up the installation. After 2 weeks of back and forth it comes out that they figured out that I'm not actually covered by them, but by Vodacom and was told to seek their services as they cannot help me after promising to. I agree and seek Vodacom's help and they installed my fibre within a week of me contacting them - outstanding service! Since the first week of April I have been trying to get a refund but they are refusing to help me. I have repeatedly been reaching out to the Sales Manager, James Olivier, who ended up telling me that this is not his department and he can't help me. TODAY, after COUNTLESS phone calls (at my expense), the cancellation department sends me an email stating that I need to return their router before they can even start the refund process...I HAVE NEVER RECEIVED A ROUTER!!! If anyone had bothered to call me they would know this. Between Michael and James the service has been utterly shocking and I have jo idea how this business is still operating. They do not care about their customers. I just want my money back even though I've probably spent that in phone calls to them! Could someone from Senior Management call me to address this please since James has no power in any thing other than sales, which clearly isn't running well itself. I WANT MY MONEY YOU *******!