Skyfi a continuous disappointment and lack interest

I am a new client of Skyfi and had teething problems from the beginning where it took them more time than they committed to have my wifi up and running. I gave them the benefit of the doubt and now from the 1 May my wifi is not working because I have been told its a fibre breakdown. I have been contacting and emailing them almost daily to get feedback, the expectations given to me have been false and untrue. The technician was supposed to today change my equipment as I was told and my wifi would be up and running TODAY but now, they only collecting and now I must wait for Open Serve which can take up to a further 7 days for them to install again. I think they are just messing me around, when you lie you cannot remember what you said before so your story changes and this is what I am experiencing from Skyfi (effortless/Wireless/Internet!!!