Pathetic support

We received Horrifying support from Skyfi, We had phone calls going back and forth as the lady working in support "Zoe" never knew what she was talking about, our equipment was hit by lightning in the early hours yesterday morning, we reported that we haven't got any connection what so ever, they advised us the the "POE" was hit.... We as the client went and bought a new "POE" as they advised that this may be the problem, after replacing the unit we still never had any connecting then they advised that the power beam got hit so we replaced that, due to the line of site it would still not work as the need to come out to site to re-align the power beam, we have been sitting with out any connection now for the second day, this company expects us to pay for our service but doesn't accommodate the clients, they are quick to suspend our connection if they don't receive payment, after they had loaded a debit order on the companies account.

No really guys come on!!!!!