KG
Keith G

1 reviews | Active since Apr 2017

04 Oct 2018, 17:15

NO REGARD FOR CONSUMER PROTECTION ACT

DO NOT use this supplier I signed up with Skyfi and all went well until we tried to access the router to get my security system up and running. I was then informed that SKYFI do not allow access to the router and we must give our user setting to their techs to set up . We were never informed about no access when signing up , and after giving them the chance to find a happy medium SKYFI informed me I must buy another router that they will set up. I was not happy with the same and cancelled a day or two after installation . Skyfi had also set up a false email address for me on Vumatel website and I had to get Vumatel to reset the same in order to move on to a new ISP. I signed M2M contract with Skyfi and cancelled due to non disclosure and now SKYFI want a cancellation fee over and above what they have conned out of us (R3900) In my option they are not giving access to the router because they do have FUP by limiting the bandwidth setting. I have instituted legal action against Skyfi In my opinion once you have signed up with them, their attitude is "you can go fli a kite"

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