LB
Liza B
1 reviews | Active since Mar 2010
19 Nov 2019, 08:46
Nightmare Support
Never mind my service not working. The service from this company's support is pathetic. The staff are rude which stands to reason when you deal with the support manager Wesley who is even worse. He is arrogant, rude, does not listen, does not care about the customers complaint and apparently as a customer you should not complain to much because then you are a bully. There is no escalation path to follow, no 2nd line support on weekends or after hours. Never anyway to speak to anyone other than 1st line who's only ability is to reboot your router or dish. Really regret signing up with them and it is a nightmare dealing with their support.
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Liza B's updateReviewer Update
20 Nov 2019, 06:52Today my fiber is completely down again. Still no feedback from the manager Wesley as promised. I have now attempted to contact the CEO and the GM and still no feedback. I literally have no alternative people to contact anymore. Now we must sit and wait and hope that maybe someone at Skyfi decide that my service being down completely now is a big deal.
LB
Liza B's update20 Nov 2019, 06:52
Reviewer Update
Today my fiber is completely down again. Still no feedback from the manager Wesley as promised. I have now attempted to contact the CEO and the GM and still no feedback. I literally have no alternative people to contact anymore. Now we must sit and wait and hope that maybe someone at Skyfi decide that my service being down completely now is a big deal.