By far the worse service ever!!!

Absolutely poor service, except when it comes to sales of course!

I have signed up for a wireless interent solution with Skyfi. I paid the upfront payment of R2700 for the equipment. This was all good at this point. The technical team came out for the install, but could not find a good signal. This were reported and I waited for feedback. After a week of no feedback, I called, and no one seem to be bothered to help. Eventually, I could get an answer that they are busy with adjustments at a second tower to enhance the line of site to our location. A second technical team came to install. They were totally uninformed by Skyfi as to what to do or what to focus on. They were clearly not briefed as to what need to happen... this were very unprofessional from Skyfi. Regardless the team tried their best, but could not complete the installation. This were reported to Skyfi.

I contacted Skyfi to request a cancellation and refund as they could not offer me any service. They agreed to initiate the process. After a day, I contacted them to request feedback. They stated that I shoudl do a formal request for cancellation as I am the requesting party... even though they could not deliver a service... I refused and discussed this with the manager. This were agreed. After another 2 days, I contacted them again, only to be told, they have no record of such cancellation. This were escalted and now in a process which had to be reviewed if valid. This were eventually accepted as a valid reason for cancellation. The refund were evven more of a frustration. They only do refund processing once a month as per the accounting manager. There is no contact person in cancellations and no one seem to bother to get back to you. I have sent numerous emails, waited for days without any feedback. When I phone accounts, they would simply promise to escalate, get back to me or advise me to send another email... This is by far the worse service I have ever had from any company. It took more than 2 weeks, over 130 minutes of calls and numerous emails to get my money back. Do not enter into any agreement as you will only have problems. No one seem to take responsibility, accountability and all they offer is empty promisses.