ABSOLUTE INCOMPETENCY OF STAFF / POOR SYSTEM STRUCTURES

I have been without Fibre internet for almost a MONTH now. I wrote an email to them, asking them to terminate the agreement for the following reasons:

1. No service received from 01.05.2019 to date 2. No communication received from you. 3. No replies received when submitting support or sales tickets on your website. 4. No service agents call me back when leaving messages telephonically. 5. No time frames were ever provided via email newsletter or notification or why exactly we were experiencing no internet services, NOR were any reason given as to how long we are still going to be without service henceforth.

I was then emailed by their cancellations department, which is outsourced by the way, and their reply as follows:

Please note that we will try our very best to try and save or convince you from proceeding with canceling. Based on your reason for canceling, your matter will be relayed to the relevant department for assistance.

My point is this......STILL, NO reasons were provided WHY my fibre internet is NOT working, and, how LOOOOOOONG it will take to restore my services again. How on EARTH do you plan to save me as a customer, when:

A. Your outsourced cancellations department didn't take the time to provide an explanation to my statements above.

B. I am unable to contact your cancellations department telephonically.

C. You STILL want to charge me one (1) months notice fees when YOU are in breach on contract with ME, in not providing me a service which I AM PAYING FOR!!!!!

It boggles the mind at the level of absolute STUPIDITY of these clowns!!!!