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<p>My account was debitted more than double on 4 April 2017.</p> <p>When I queried it I was told by Nicole that all their clients accounts was double debited "by mistake" and that they will re-fund the money in my account. After almost two weeks and still no re-fund (after battling to get through on their land line), I was told by the CEO Michael Ribiero that it is because my debit order was reversed on 1 February 2017. After investigating it with my bank, I received confirmation from my bank that the debit order of 1 Feb was definately NOT REVERSED. I sent Michael the statements as proof and asked him nicely to re-fund my money as I have written and verbal confirmation from my bank. </p> <p>Today I tried to phone again and only after about 5 attempts they answer the phone. Asked to speak to Michael, held on and then was told he stepped out of the office. I immediately tried to phone him on his cell number and my call was rejected. </p> <p>I also see on hellopeter that other people complained about the same thing.</p> <p>I just need my money back in my account but they are obviously busy steeling honest people's money and they are getting away with it.</p> <p>Should I involve my lawyer or take them straight to the National Consumer Act?</p> <p>Please help</p>