The service rots from the CEO down to all staff!

When I signed on I experienced intermittent connection problems, which they refused to credit me for. During this period I tried reaching the CEO, Michael, who I now think might not exist. Now I am getting billed for a technician call out fee that I was not made aware of. Again, the CEO, remains a myth. This company oozes arrogance and refuses to accommodate my dissatisfaction. My connection is now suspended a few hours after, Louis, the Operations director (I think that's his title), phoned me, promising me he will investigate and revert on Monday. I am left speechless, frustrated and angry. I wish I had never signed up with this company and will be cancelling.