TERRIBLE SERVICE

<p>I am a very UNHAPPY customer. We had wifi installed 2 months ago. Of which we paid the full installation cost (R4000) upfront that skyfi were very quick to accept. they told us that we should have a good signal to be able to have an Internet connection. The installation took about a week to happen. Even the installation guys told us that we have a good enough line of site with the high site to get a sufficient connection. But we have had endless problems from day one. Having no upload and download speed. We have called endless times (daily) of which we are being told "we are working on it" clearly they are not, as the problem still doesn't get resolved. Now management tells us "there is nothing they can do about it." I feel this is very unfair. I can't believe they want us to pay for something we can't use. When you usually buy something and it doesn't work you can return it or get the assistance from the company to rectify the problem. They will not accept the hardware back and they are not trying to rectify the problem. We have even gone so far as to try contacting the ceo of the company. Which is always in a meeting and doesn't reply to emails or phone calls. As a ceo you should be more involved in your customer service. Because if most of your customers are unhappy you will have no business at the end of the day. Have you not heard of word of mouth??? It can make or break a business. So Mr CEO I suggest you cherish the customers you have.</p>