JH
Jan H

1 reviews | Active since Dec 2016

12 Dec 2016, 17:52

Stay away from SKYFI their service is worst I have ever had to deal with

<p>To anyone wanting to get skyfi.</p> <p>Please think Twice. I have had skyfi for roughly 6 months now. The first two months speeds were good and latency low. the last 4 months how ever has been a nightmare. With my internet contstantly being down 10 times a day. Phone call after phone call and email after email did not get my problem resolved. Till I contacted the tecnition which I will not mention in this post. He finaly managed to find the problem. The trees had grown so thick my dish could not go thru it anymore. Saturday morning he installed a longer pole assuring that it will get my problem resolved in which he did. (BTW he was instructed by their managed to do so) How ever saturday afternoon a thunder came and struck the pole and blew my whole dish to pieces as well as blowing two pc's two switches a router and my DSTV dish.</p> <p>After numerious phone calls to their call centre to try and speak to management I was assured that a manager will phone me back...Whic is always the case when you complain and they just don't ever contact you. They go thru all of the hassle to get your details and then never call you. Please be aware of these guys once they have your money and dish installed support becomes a nightmare. You will probably have internet downtime 2 weeks at time and bad connection all the time. The speeds are great when you can just get it to stay connected for long enough.</p> <p>They also refusing to install a new dish at their cost. The long pole that they installed was not even earthed and this is because the techie had to come and do a quick fix that was ordered by their managment.</p> <p> </p>

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