Stay away from Sky-Fi / Fibrestream

Stay Away! I paid in full for January 2020 service (200Mbps Fibre) on 13 December 2019. On 03 January 2020 the line went down. I called the ISP's Support and was informed that they are now Fibrestream. 31 calls (yes, thirty one) later, lots of promises and discussions with Allan, Arin, Justin, Simphiwe and Nathi, my line is still down. I gave up on Sky-Fi / Fibrestream and phone Vumatel directly. The helpful lady informed me that Sky-Fi cancelled my line. Why? Who knows.... I tried the manager (Kelly) - she is always in a meeting and you cannot speak to her. I requested numerous times to be called back, no response, cancellation forms, no response..... Do yourself a favour - STAY AWAY!