SKY-FI - NON EXISTENT product supply, WORST customer service AND WORST EVER CALL CENTRE

In the beginning it was fine when you were locked in to a 2 year contract, once moved to a month to month arrangement the service and actual supply of bandwidth, signal etc is actually non existent , even though you pay upfront subscription for the month at a cost of around R760 per month. One of the worst ever companies to deal with when it comes to issues or downtime. Internet has now been down for 3 days and the constant, inefficient technicians in the call center just tell you to reboot your equipment or say the site is down and the technicians are working on it. They have no clue and do not want to assist at all. Or the suggestion is to send out a technician at the subscribers expense, +/- R850, to check the equipment. I pay upfront for a months data, but have been down for 8 of the 10 days in January so far. Am I going to get refunded this downtime? I doubt it . Have now cancelled will never suggest or refer to shocking company to any of my family, acquaintances or customers.