JS
JURIE S

1 reviews | Active since Jun 2011

27 Feb 2017, 20:23

Poor service

<p>I paid over R5000 for installation and 1 month that is supposed to go of on pro-rata on the next bill. Installation was done on the 21st of February 2017. Could only used the internet yesterday after 16h00 because there was a speed link problem. Today i received a full invoice for a new month but nothing is decucted. The speed is not what os advertised. I ordered a 20mb but it never reached close to it. The highest was 16mb for a hour or 2. Since this afternoon when i got home the speed is stuck between 2 & 3 mb. No after hour support. Emails and phone calles are wasted. The service is worse than telkom. The biggest mistake i ever made was to trust this pty on their add. They dont believe in service. I had to phone 5-8 times a day for them to fixed the line speed. Why why why ??? I understand that the speed wont be 20mb constant but if i receive 2-3mb there is definitely something wrong. Come on Skyfi fix this problem and show people you care about business.</p>

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Replies (1)
JS
JURIE S's update27 Feb 2017, 21:10
Reviewer Update

Got a callback from Skyfi & everything is sorted out